What The Fuss Is All About

Dealing with the post office is a nightmare.

I shipped off an item I sold on eBay two weeks ago. The buyer contacted me today to say that he still hadn’t received the item, so I called the post office’s customer sercvice number.

A robot answered. A robot that refused to transfer me to customer service. “You asked for Customer Service, but I need to know how to route your call.”

“Track package,” I said.

It asked me to recite the tracking number and then told me it couldn’t find that info. Then it asked me if I needed to track anything else. I kept asking for customer service, and it kept asking me how to route the call.

I wanted to stab the Post Office.

I finally called the local post office that I mailed it from. They said, “Wow, I don’t show it ever leaving the facility. I don’t know what to tell you.”

Here’s what to tell me: “I’m sorry, sir, I’ll try to find out what happened immediately.” But I didn’t hear that. Just “I don’t know what to tell you,” like I’m supposed to say “Oh well, you lost a $30 item I mailed. I guess I’m SOL, sorry to bother you.”

Instead, I had to ask them to look for it and call me back because if they didn’t find it I need to file a claim.

No wonder they’re going bankrupt. They deserve it, and they brought it on themselves.

28 November 2011 ·